White Papers
A great place to start your learning! Our white papers provide important and valuable expertise in areas that have a significant effect on companies within the service industry.
“Engaging and Inspiring a Workforce”
Company culture and approach to management have a major impact on engagement. Learn how to optimize employee life cycle management and increase team member engagement throughout that cycle. In this white paper, the Brandon Hall Group arms you with the latest processes, best practices and know-how to strengthen employee engagement in your service-industry business.
Download “Engaging and Inspiring a Workforce” now.
“Online Training ROI”
Success in the service industry depends on high-quality employee performance, which in turn, requires high-quality training. Companies are beginning to capitalize on online technologies to help train employees faster and more effectively. Discover how a Web-based learning program maximize your team’s potential and start driving ROI in your business today.
Download “Online Training ROI” now.
“I-9 Top Five Best Practices”
High turnover rates and large percentages of immigrant and hourly workers increase service-industry employers’ risk for I-9 noncompliance. What can businesses do to hire qualified employees and ensure legal compliance? Implement these top five best practices to increase work authorization compliance and help avoid steep fines, penalties and brand damage.
Download “Top Five Best Practices” now.
"Assessing the 'Heart of Business'"
In a world where it takes much more effort to warrant a compliment than a complaint, people who can deliver exceptional customer service are the heart of service-industry success. Finding these people isn't easy. Is this person dependable? Will he or she steal? Does this person share our business values? Screening candidates with hiring assessments is a scientifically proven way to answer these questions, identify people with a service-mindset before they are on the frontlines with customers, and deliver significant returns for employers.
Download "Assessing the 'Heart of Business'" now.
"Culture Connection"
Your employees are the embodiment of your brand message in any service-industry business. Uncover how defining a culture around your brand can empower your employees to provide excellent customer service, enhance your brand perception and generate new revenue.
Download "Culture Connection" now.
"SaaS for the Service Industry"
Today’s on-the-go restaurant, c-store, retail and hospitality managers and leaders need a fast, dependable, secure and fully integrated talent management solution. A mobile, SaaS-based system is the answer. Learn what SaaS is and isn’t, its primary benefits and features, and why its perfect for the service industry today.
Download "SaaS for the Service Industry" now.
"Real ROI: A Case for HR Technology in the Service Industry"
Concrete evidence for return on investment on HR software and talent management solutions in the restaurant, c-store, retail and hospitality industries exist! Automating your hiring, training and development processes with HR technology can save restaurants thousands of dollars each month and keep customers loyal. Download your copy today.
Download "Real ROI: A Case for HR Technology in the Service Industry" now.
“Getting the Best Out of Generation Y”
Since the arrival of Generation Y in the workforce, service industry employers from restaurants to retail have tried to devise the secret formula to attract, engage and retain this youngest generation. Does Generation Y have unrealistic expectations about work? Do they want it all too fast? Do they just need to grow up? At PeopleMatter, we don’t think so. We believe that businesses just need to use the right tools and techniques to get the best out of them.
Download “Getting the Best Out of Generation Y” now.
“I-9 Compliance: Don’t Risk It”
As federal auditing and enforcement of employment eligibility compliance increases, it’s become more important (and difficult) to comply with the Immigration Reform and Control Act (IRCA) of 1986 and its far-reaching Form I-9 regulations. For businesses in the service industry – including restaurants, convenience stores (c-stores), hospitality and retail businesses – the difficulty of I-9 compliance is exacerbated by the very nature of their business demographics. Find out how service industry employers can avoid steep fines and penalties.
Download “I-9 Compliance: Don’t Risk It” now.
"Save Money by Hiring People"
Tax credits available through the recently enacted Hiring Incentives to Restore Employment (HIRE) Act and the recently reworked federal Work Opportunity Tax Credit (WOTC) program can save your organization thousands of dollars. Let PeopleMatter explain how your organization can take full advantage of HIRE and WOTC.
Download "Save Money by Hiring People" now.
"Leveraging an ATS To Improve Hiring in the Service Industry"
Employers in the service industry have hiring needs that are far too complex for manual processes. Using an applicant tracking system (ATS) to streamline your hiring processes to eliminate inefficiencies not only reduces costs and decreases time to hire, it improves the quality of your people. Let PeopleMatter explain how your organization can use an ATS to save time and money as you improve your hiring.
Download "Leveraging an ATS To Improve Hiring in the Service Industry" now.