Company

Culture

We love people

We believe you can have fun and still make a difference in the world, and we’re here to prove it. We’re passionate about building the best software in the world and the idea that people matter. It’s what we built our brand on and the reason we’re so great at what we do.

But who said HR had to be boring? We’ll fire a cannon because it’s Tuesday and challenge you to Mario Kart any day of the week. We’ll run for a cause, clean for a cause, shop for a cause and take a cross-country RV tour just because. Think of us as a mash-up of Apple, Southwest and Zappos … with a lot fewer shoes.

We work hard, play hard and find it really hard not to triple-pack the cannon.

See us in the wild.

Quality Assurance Analyst II (Atlanta)

POSITION SUMMARY:

A QAA II is expected to work independently and with minimal assistance in completing tasks as assigned. They are involved with mentoring other team members.

DUTIES AND RESPONSIBILITIES:

Perform functional, integration, deployment, compatibility, regression, and performance testing as needed to deliver quality products to our customers.
Understand software complexities to analyze potential problem areas.
Identify and execute an appropriate amount of test coverage, including the creation and execution of test plans.
Work with automation to create data sets and effectively increase test coverage and reduce test cycle time.
Self-prioritize tasks and share knowledge with team members.

REQUIREMENTS:

Minimal 2 years of experience in software testing.
Experience testing mobile devices preferred.
Comprehensive knowledge of different testing methodologies.
Working knowledge of required product lines.
Has successfully achieved consistent results and mastery of the competencies at the previous levels.

Apply Now

Quality Assurance Analyst III (Atlanta)

POSITION SUMMARY:

A QAA III is a testing lead in verifying multiple components within the application. They are expected to work independently, and within teams, leading the testing of software components. They are involved with mentoring other team members and help with identifying process improvements for the team.

DUTIES AND RESPONSIBILITIES:

• Perform functional, integration, deployment, compatibility, regression, and performance testing for more complex and critical areas of the product to deliver quality products to our customers
• Collaborate across teams to evaluate and suggest improvements to the software development process.
• Provide status and recommendations to key stakeholders
• Evaluate and leverage automation to create data sets and effectively increase test coverage and reduce test cycle time
• Participate in bug triage and manage priority and criticality of outstanding issues
• Monitor the workload of others by assigning appropriate tasks if necessary
• Provides direction to other team members by being available to answer questions and review others areas of responsibilities in the product
• Requires the ability to work well with others in and out of the department. Ensure goals of team are being met by reporting any issues that hinder productivity or stability of product
• Other duties as assigned

REQUIREMENTS:

• Minimal 3 years of experience in software development.
• Experience testing mobile devices preferred.
• Comprehensive knowledge of components within the application.
• Strong knowledge of required product lines.
• Ability to lead testing efforts for a project.
• Proven track record with planning and estimation.
• Motivated, self-starter results-oriented team player willing to do “whatever it takes” in a dynamic and stimulating environment
• Has successfully achieved consistent results and mastery of the competencies at the previous levels.
• Minimal SQL Knowledge and scripting experience

Apply Now

Product Owner (Charleston)

POSITION SUMMARY:

The Product Owner will use strong analytical and inter-personal skills in combination with in-depth Human Resources industry knowledge to identify, recommend and document specifications for products and feature sets of the PeopleMatter Human Resources platform.

DUTIES AND RESPONSIBILITIES:

• Lead the identification, recommendation and definition of new products and their features for the PeopleMatter software platform.
• Use personal domain knowledge of the Human Resources marketspace to drive product development activities.
• Work with the PeopleMatter production and support teams to ensure coordinated planning of requirements, specifications, customer support and training.
• Conduct ethnographic and contextual research at user locations to understand the application of PeopleMatter solutions within the customer’s larger working environment.
• Lead focus groups to understand customer needs, desires and objectives.
• Analyze and provide reports on research and focus groups to produce quantitative and qualitative user data.
• Take input from senior management team and sales and marketing to understand company business objectives.
• Define, prioritize and articulate the software requirements to be used by development, QA, documentation & customer support through creation of user stories and associated acceptance criteria.
• Create and maintain the product backlog by adding, removing, and refining user stories.
• Prioritize and sequence the product backlog according to business value based on feedback from stakeholders.
• Participate in estimation of effort required to develop products and their features.
• Participate in the daily standup meetings, sprint planning meetings, and sprint reviews.
• Communicate status of team progress to others.
• All other duties as assigned.

REQUIREMENTS:

• A Bachelors degree in business, computer science or a technical discipline.
• 2-5 years experience.
• Strong knowledge of online application development in a Software-as-a-Service environment.
• Requires excellent communication, analytical, facilitation and negotiation skills.
• Multi-tasking, ability to handle ambiguity.
• Data Process Modeling skills.
• Strong HCM (Human Capital Management) skills, preferred.

Apply Now

Software Engineer II (Atlanta & Charleston)

POSITION SUMMARY:

A Software Engineer II is expected to work independently and with minimal assistance in completing tasks as assigned. They are involved with mentoring other team members and help with identifying process improvements for the team.

DUTIES AND RESPONSIBILITIES:

• Complete all assigned tasks correctly and efficiently, ensuring assignments function according to specifications and are completed within the allotted time frame.
• Provide assistance to other team members by being available to answer questions and perform code reviews.
• Complete assigned tasks with minimal assistance, working independently to address all tasks.
• Show initiative in improving coding standards and product lines by suggesting new ideas and methods to incorporate into our existing processes.
• Maintain good working relationships with other departments in order to ensure successful product by working cooperatively in addressing all issued correctly and quickly.
• Contributes content to the development wiki to help document technology and tools for other developers.

REQUIREMENTS:

• Minimal 2 years of experience in software development.
• Comprehensive knowledge of C#, web services, and object-oriented concepts.
• Consistently adheres to coding standards.
• Working knowledge of required product lines and software structure, including but not restricted to, assembly contents, database structure, and module interaction.
• Strong SQL knowledge
• Has successfully achieved consistent results and mastery of the competencies at the previous levels.

Apply Now

Software Engineer III (Atlanta & Charleston)

POSITION SUMMARY:

A Software Engineer III is a technical lead in implementing components in large product. They are expected to work independently, and within teams, leading the development of software components. They are involved with mentoring other team members and help with identifying process improvements for the team.

DUTIES AND RESPONSIBILITIES:

• Implements components of the product, and is a subject matter expert of one or more of the components.
• Work with Senior Software Engineers on the architecture and assists with the design of elements of the application.
• Independent in leading and completing all assigned tasks correctly and efficiently.
• Ensures the components function according to specifications and are completed within the allotted time frame and with high quality.
• Monitor the workload of others by assigning appropriate tasks if necessary.
• Provides direction to other team members by being available to answer questions and perform code reviews.
• Show direction in improving coding standards and product lines by suggesting new ideas and methods to incorporate into our existing processes.
• Requires the ability to work well with others in and out of the department. Ensure goals of team are being met by reporting any issues that hinder productivity or stability of product.

REQUIREMENTS:

• Minimal 3 years of experience in software development.
• Comprehensive knowledge of components within the application.
• Comprehensive knowledge of C#, web services, and object-oriented concepts.
• Experience with implementation of relational databases (Oracle, Sybase, SQL Server).
• Strong knowledge of required product lines and software structure, including but not restricted to, assembly contents, database structure, and functional area interaction.
• Ability to lead technical development projects.
• Proven track record with planning and delivering coding assignments with high quality.
• Motivated, self-starter results-oriented team player willing to do “whatever it takes” in a dynamic and stimulating environment
• Has successfully achieved consistent results and mastery of the competencies at the previous levels.

Apply Now

Mobile Interaction Designer (Atlanta & Charleston)

POSITION SUMMARY:

The Mobile Interaction Designer will be skilled in the design and development of mobile applications and have experience in the creation of functional, engaging and appropriate interfaces. From receiving input from internal and external customers, through development of workflows and information architecture, to the creation of high-fidelity comps and layouts, the Interaction Designer will be focused on delivering a world-class user experience. A portfolio of recent work is required.

DUTIES AND RESPONSIBILITIES:

• Develop a clear consistent user experience, workflows and interface for new and existing PeopleMatter products and features.
• Create user-centric, functional, visual and interactive designs and documents
• Develop site maps, information architecture, wireframes, page layouts, prototypes and UI specifications
• Translate use cases and business requirements into functional specifications and designs
• Ensure work is completed to meet industry best practices, to specification and on time in a consistent manner across designs, navigation & site architecture
• Refine and develop PeopleMatter’s user experience and branding guidelines
• Design of mobile application screens, including navigation and workflows
• Work with other designers and product owners to develop compelling design concepts using branding and style guide standards and direction
• Solve design and usability challenges quickly
• All other duties as assigned

REQUIREMENTS:

The successful candidate will have experience and skills in:
• Strong understanding of graphic design and mobile application development and interfaces (iPhone, Windows, and Android platforms)
• Professional web or interaction design
• Design specifications and wireframes
• Graphic design and production
• HTML, and CSS, an understanding of JavaScript and XML.
• Interface design, layout and typography for the web
• Web analytics, user testing and usability analysis
• Ability to work with large teams of designers and developers.
• Have a solid design portfolio.

Apply Now

Interface Engineer (Charleston)

POSITION SUMMARY:

The Interface Engineer will work with the design team to build interactive interfaces for the PeopleMatter online products, and will have real-world experience creating Web 2.0 online applications. This person will have exceptional programming skills, especially in JavaScript, an understanding of user-centered design, and will use code creatively to deliver an outstanding user experience for our customers.

DUTIES AND RESPONSIBILITIES:

• Develop interactive interfaces using HTML, CSS, JavaScript, and Ajax techniques
• Provide technical liaison between the user experience team and the back-end software engineers
• Develop innovative technical solutions to interface design problems

REQUIREMENTS:

• An understanding of client and server-side templating and cross-browser CSS
• Minimum of three years professional experience building JavaScript driven interfaces in the browser environment
• Strong object-oriented JavaScript coding ability with a deep understanding of closures and inheritance
• Development skills with jQuery
• Experience working as part of an online application development team
• In-depth knowledge of HTML, CSS, and JavaScript
• Ability to implement advanced Ajax interactions between the presentation and business layers
• Ability to work in an MVC development environment
• Strong desire to be the technical lead of a design team
• Basic graphics abilities to process and modify interface elements and images
• A BS in Computer Science or similar or equivalent experience
• A successful candidate will also have skills and experience in some or all of the following areas:
o Web usability
o Agile/scrum development method
o .NET experience
o HTML 5
o Writing high performance JavaScript
o LESS CSS
o SaaS applications
o Information architecture and interaction design
o Graphic design

Apply Now

Account Executive (San Francisco)

POSITION SUMMARY:

The Account Executive is responsible for identifying, developing and closing new business opportunities, while also nurturing customer contacts for the purpose of maintaining the customer relationship and driving referral business. This position requires someone who is confident, tenacious, highly organized, comfortable speaking and presenting to prospective clients, and prepared to be on a highly driven sales team. This is an exciting opportunity for someone who is looking for a high velocity career path with a dynamic and innovative company.

DUTIES AND RESPONSIBILITIES:

• Sell products and services to an assigned geographic base territory ranging in size from $5k to $60k per deal.
• Understand and present PeopleMatter’s product offerings and competitive advantages.
• Identify new business opportunities by creating and implementing territory campaigns.
• Develop account penetration strategies and close business.
• Develop thorough understanding of each account’s industry and business.
• Create and maintain accounts in SalesForce (CRM system) and log and track all activity.
• Sell products via GoTo Meeting and Telephone
• Live and promote PeopleMatter values, brand, and mission.
• Travel: 10%, for occasional trade shows
• All other duties as assigned.

REQUIREMENTS:

• College degree or equivalent experience
• 2 or more years experience positioning, selling and/or implementing complex technology and/or software solutions
• Experience selling technology and/or software preferred
• Positive and professional demeanor
• Excellent written & verbal communication
• Highly organized and strong time management skills
• Ability to work in fast paced, changing environment with minimal direction

Apply Now

Business Development Representative (San Francisco & Charleston)

POSITION SUMMARY:

The Business Development Representative is responsible for generating and qualifying new sales leads for the outside sales team. This position requires someone who is confident, tenacious, highly organized, comfortable speaking in a warm and professional tone with prospective clients, and prepared to support a highly driven sales team. This is an exciting opportunity for someone who is looking to start a high velocity career path with a dynamic and innovative company.

DUTIES AND RESPONSIBILITIES:

• Schedule qualified, sales ready leads for Account Representative and Sr. Account Representatives.
• Make a minimum of 70 cold calls per day accompanied by templated emails.
• Develop prospect lists of potential new customers.
• Consistently log every sales related activity in Salesforce.com (CRM system).
• Live and promote PeopleMatter values, brand, and mission.
• All other duties as assigned.

REQUIREMENTS:

• College degree or equivalent experience
• Minimum 2 years of telesales experience strongly preferred
• Positive and professional demeanor
• Excellent writing & verbal communication
• Highly organized and strong time management skills
• Ability to work in fast paced, changing environment with minimal direction
• Ability to work with and support a motivated, highly driven sales team

Apply Now

Client Services Representative (San Francisco)

POSITION SUMMARY:

The Client Services Representative ensures the success of our clients by helping them use the PeopleMatter platform to its fullest. This role is highly integrated and works closely with multiple departments within PeopleMatter, including Engineering, Product Development, Quality Assurance, Marketing and Sales.

DUTIES AND RESPONSIBILITIES:

• Provide support, training, and assistance to all PeopleMatter users through multiple outlets of communication including phone, email, chat, and various social media outlets
• Build loyalty and high adoption of our software by proactively seeking ways to keep clients engaged and enthusiastic
• Demonstrate and maintain subject-matter expertise on PeopleMatter software, support tools, and the ways in which related hardware and software is used by PeopleMatter clients.
• Collaborate with other PeopleMatter team members to identify and resolve issues
• Serve as the “voice of the customer “ in internal conversations with other team members, and act as a liaison between PeopleMatter clients and the rest of the company
• Organize your work and prioritize multiple client issues each day
• Participate in the process of adding new features to our platform, with a focus on the experience our clients have using it
• Adhere to all company policies, procedures and business ethics codes and ensure they are communicated and implemented within the team
• Manage complex issues to resolution for multiple clients simultaneously
• All other duties as assigned

REQUIREMENTS:

• College degree or equivalent industry experience
• 2+ years experience in customer service, communications, or a computer-related field
• Bilingual Spanish preferred
• Demonstrated time management skills
• Strong organization, follow-up, problem solving and analytical skills
• Ability to respond to client requests with a sense of urgency, and meet or exceed stated service levels
• Ability to remain poised during new or challenging situations to build the client’s trust in you and our company
• Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused approach to solving client issues, both verbally and in written communication
• Experience with computer applications including the Microsoft Office suite and Web Browsers
• Ability to work effectively both as part of a team and independently
• Aptitude to learn new software applications quickly
• Ability and willingness to work varying shifts to meet the needs of clients
• Experience utilizing multiple social media outlets in a business setting
• Some project management experience preferred

Apply Now

Enterprise Account Manager (San Francisco or Charleston)

POSITION SUMMARY:

The Enterprise Account Manager ensures the success of our clients by serving as a dedicated single point of contact and liaison between PeopleMatter and a small group of named large accounts. This role is highly integrated and works closely with multiple departments within PeopleMatter, including Sales, Engineering, Product Development, Quality Assurance, and Marketing. It is a high-visibility role that directly impacts the success of PeopleMatter by ensuring the long-term development of successful business relationships between PeopleMatter and assigned accounts.

DUTIES AND RESPONSIBILITIES:

• Own all aspects of the business relationship between PeopleMatter and each assigned client, maintaining a detailed and documented understanding of all aspects of the relationship, including, but not limited to, contractual provisions, products purchased, third-party relationships, future enhancement requests/needs, and anything specific to each client necessary to ensure the long-term success of the relationship
• Maintain and nurture ongoing individual relationships with key points of contact for each assigned client
• Build loyalty and high adoption of our software by proactively seeking ways to keep clients engaged and enthusiastic
• Provide leadership, oversight and direct project management for short and long-term client-specific projects necessary to provide best-of-class service
• Demonstrate and maintain subject-matter expertise on PeopleMatter software, the ways in which related hardware and software is used by PeopleMatter clients, and all aspects of each assigned client’s specific implementation and configuration
• Maintain an in-depth understanding of each assigned client’s business needs and goals in order to successfully introduce new product offerings when available
• Collaborate with other PeopleMatter team members to identify and resolve issues
• Serve as the “voice of the customer “ in internal conversations with other team members, and act as a liaison between assigned clients and the rest of the company
• Participate in cross-functional efforts to prioritize new features to our platform, with a focus on the experience our clients have using it
• Adhere to all company policies, procedures and business ethics codes and ensure they are communicated and implemented within the team
• Travel to client locations on an as-needed basis to ensure the success of the business relationship
• All other duties as assigned

REQUIREMENTS:

• College degree or equivalent industry experience
• 5+ years experience in client relationship management, enterprise-level customer service, or large-scale project management in a service-related industry
• Experience managing client relationships in the HR, payroll, or employee benefits industries highly preferred
• Strong organization, follow-up, problem solving, time management and analytical skills
• Strong public speaking and presentation skills
• Ability to respond to client requests with a sense of urgency, and meet or exceed stated service levels
• Ability to remain poised during new or challenging situations to build the client’s trust in you and our company
• Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused approach to solving client issues, both verbally and in written communication
• Experience with computer applications including the Microsoft Office suite and Web Browsers
• Ability to work effectively both as part of a team and independently
• Aptitude to learn new software applications quickly

Apply Now

Director of Inside Sales – East Region (Charleston)

POSITION SUMMARY:

The Director of Inside Sales-East Region oversees a team of Inside Sales Representatives and Business Development Representatives who specialize in prospecting into new accounts to acquire new customers, while also helping to grow subscription revenue within the existing account base. This position will afford the ideal candidate an opportunity to build a world class sales organization from a strong, currently laid sales foundation. This role is an expert on the PeopleMatter sales organization, its policies, and strategies, as well as an expert in planning and executing to increase revenue in all markets. The Inside Sales Manager will receive assignments in the form of objectives and establishes goals to meet these objectives and provides ongoing guidance to team members to meet pipeline generation and revenue goals.

DUTIES AND RESPONSIBILITIES:

• Management, mentorship and development of the Inside Sales Representative and Business Development Representative teams to ensure successful individual and corporate goal attainments.
• Work closely with the representatives and their prospects in key deals to ensure success
• Create and maintain prospecting plans, success criteria, and other goals surrounding pipeline creation, sales opportunity management, accurate forecasting and partner development
• Troubleshoot problems regarding internal policies, pricing and packing for example, to maintain a high level of satisfaction with our customers
• Develop strategies to increase pipeline and drive opportunities further in the sales cycle up to and including closure
• Review work of inside sales representatives to determine areas of improvement and identify new best practices
• Optimize lead generation efforts leveraging current sales and marketing automation tools such as Salesforce.com, Marketo, Echo-Sign, and Zuora
• Hire and train of new employees and facilitate improvement of all team members
• Motivate team members to perform at the highest level
• Collaborate with other managers and departments to facilitate new programs, processes and systems
• Ensure reporting and communications is frequent and bi-directional
• All other duties as assigned

REQUIREMENTS:

• 5 - 10 years of successful inside sales and past leadership experience
• Bachelor’s Degree from a four year college or university
• Demonstrated history of consistent goal achievement in a competitive environment
• Highly effective organizational and multi-tasking skills
• Proven ability to work effectively with various departments and teams
• Energetic professional who is a team player with excellent verbal and written communication skills
• Good relationship building skills with a high degree of responsiveness and integrity
• Superior knowledge of accessing and using the Internet, SFA tools, and MS Office tools.

Apply Now

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The 12 Days of PeopleMatter

PeopleMatter Cannon Firing: 09.2011 Founders Group

We're hiring!

We're making headlines

Leaders of the pack

Nate DaPore

President and Chief Executive Officer

Ken Haigh

Chief Operating Officer

Ben Nachbaur

Vice President of Sales

Charles Wyke-Smith

Vice President of Product Strategy

Michael Wright

Vice President of Technology

Kay Lucas

Vice President of Product Management